Position Summary
We are looking for a Level 1 Technical Support Specialist to provide friendly first-level help to users. This entry-level remote role is perfect for someone with a willingness to learn and grow. No prior professional experience is required, and full training is provided.
Key Responsibilities
• Serve as the first point of contact for technical support requests via phone, email, and a ticketing system
• Diagnose and resolve common hardware, software, and peripheral issues
• Help users with Windows and macOS systems
• Support Google Docs, Google Sheets, Google Drive, Gmail, Microsoft Word, and Microsoft Excel
• Troubleshoot printers, scanners, mobile devices, and basic connectivity problems
• Assist with account setup, permissions, and password resets
• Install and configure computer systems and software
• Document issues and resolutions clearly
• Escalate complex issues to senior support teams
• Follow established support processes and best practices
Skills/background needed
• Strong verbal and written communication skills
• A customer-focused mindset and patience explaining technical ideas to non-technical users
• Ability to work well in a team
• Comfort using common productivity and office tools
• A willingness to learn new systems
Education
No degree required. Any related coursework or certifications are a bonus, but not necessary.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, remote
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.