About the position
We are looking for a Customer Care Specialist to support customers by phone and email and help make every order a smooth experience. This is a remote, entry-level role with full training provided – no prior experience in this industry is needed.
Responsibilities
Answer customer questions and requests by phone and email in a friendly, timely way. Review orders for accuracy and completeness. Keep customers and internal teams updated on order status, delivery, and availability. Coordinate delivery and tracking details. Resolve order and service issues, escalating when needed. Maintain clear records of customer interactions, inquiries, and follow-ups. Work with colleagues across teams to solve problems and improve the customer experience.
Skills/background needed
No previous experience required – we provide full training. Strong written and verbal communication skills. Comfort using Microsoft Office and learning new software. Organized, detail-oriented, and able to manage several tasks at once. A problem-solving mindset and a willingness to help customers. Ability to work independently while collaborating with a team.
Location
Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.