Roles: IT Help Desk Analyst
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full time, ongoing
We are looking for a friendly, beginner-level IT Help Desk Analyst to provide first-line technical support to our team. This is a fully remote, work-from-home role with full training provided — no prior experience is necessary. If you enjoy solving problems and helping people with technology, this is a great place to start.
Responsibilities
Respond to support requests and tickets in a timely, helpful manner. Troubleshoot hardware, software, printer, mobile device, and connectivity issues. Set up new workstations, laptops, monitors, and peripherals. Assist with password resets, user accounts, and system access requests. Support Microsoft Word, Excel, and Outlook, along with other common business tools. Help with remote access and video conferencing platforms. Document issues and resolutions in the help desk system and work with teammates and vendors as needed.
Skills/background needed
No prior experience required — full training is provided. A basic comfort with Windows and Microsoft Office applications is helpful. Good troubleshooting instincts, patience, and clear communication matter most. You should be able to prioritize several requests at once and stay calm in a busy workload.
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.