Roles: We are looking for a friendly, motivated team player to join our customer service team as a Technical Support Representative. In this entry-level role, you will help customers and partners solve technical issues while delivering great service. Full training is provided, so no prior experience is required.
What you’ll do:
• Troubleshoot and resolve customer issues over the phone in a fast-paced environment
• Create and document case history and manage case logs
• Write help articles based on resolved cases
• Follow up to confirm resolution and customer satisfaction
• Manage incoming calls in a queue
• Learn about tracking and third-party devices
Skills/background needed:
• A technical or computer-related background, or equivalent experience
• Familiarity with Windows and Microsoft Office; Mac experience is a plus
• Basic networking and hardware troubleshooting knowledge
• Strong customer service and telephone skills
• Patient, self-motivated, detail oriented, and good with time management
• Willingness to take on varied tasks and support the team
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full time, work from home
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.