We’re looking for an organized, creative coordinator to join our Marketing team and support the development and execution of brand marketing initiatives across customer advocacy, online reputation management, digital content, creative asset development, and brand communications.
Working closely with senior marketing leadership, you’ll help bring brand programs to life, coordinate cross-functional projects, and ensure marketing initiatives are executed on time and to a high standard. This is a fully remote role with full training provided—no prior experience necessary.
What you’ll do:
Online Reputation & Customer Advocacy
Support the execution of online reputation management strategy by monitoring and responding to customer reviews across multiple platforms. Coordinate review-generation initiatives designed to increase review volume and improve customer ratings. Assist in identifying and addressing customer concerns surfaced through reviews and feedback. Track and analyze customer sentiment, recurring pain points, and positive feedback trends. Prepare regular reporting and insights related to customer reviews and reputation performance. Support customer advocacy initiatives including testimonials, case studies, and customer spotlights.
Brand Asset Development & Creative Project Management
Serve as the day-to-day project manager for brand asset development initiatives. Coordinate with external creative partners and internal stakeholders to produce PowerPoint presentations, sales collateral, digital advertisements, downloadable resources, infographics, and digital tools. Manage project timelines, approvals, revisions, and production schedules. Help ensure all materials align with brand standards and messaging guidelines. Build, organize, and maintain a centralized brand asset library to ensure easy access to current, approved brand materials. Establish processes for asset version control, naming conventions, usage guidelines, and periodic content audits. Work with internal stakeholders to identify gaps in existing brand materials and help prioritize development of new assets that support sales, marketing, customer experience, recruiting, and partner initiatives.
Video Marketing Support
Assist in the planning, coordination, and production of video content. Manage project timelines and stakeholder communication for customer case studies, testimonial videos, social media videos, and educational content. Coordinate with internal subject matter experts and external production partners as needed.
Research & Digital PR
Support the execution of research and digital PR initiatives. Coordinate the development of surveys, industry research projects, benchmark reports, and data-driven content campaigns. Track earned media coverage, backlinks, referral traffic, and campaign performance. Work closely with marketing and content teams to maximize the impact of research-driven campaigns.
Team Leadership
Provide day-to-day direction, coaching, and workload management for a small team. Delegate projects and ensure timely execution of marketing initiatives. Support team member development through regular feedback, training, and mentorship. Foster collaboration and accountability. Lead hiring, performance management, and evaluation of team members. Collaborate with leadership and HR to support career growth and succession planning.
Skills/background needed: Bachelor’s degree in Marketing or related field (or equivalent professional experience). 5+ years in brand marketing, communications, digital PR, customer marketing, content marketing, or a related field. Superior project management skills with exceptional attention to detail. Excellent communication and collaboration abilities. Ability to connect with individuals on both a personal and professional level. Full training will be provided in all tools and systems.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, permanent.
Location: Open to applicants worldwide.
We offer a supportive team environment, flexible remote work, opportunities for growth, comprehensive benefits, and the chance to make a real impact from day one.
Ready to get started? Submit your application below.