About This Role
We are hiring a full-time remote Social Media Account Manager to lead client relationships, develop social media strategy, oversee content execution, and create a high-touch client experience. This role is ideal for someone who thrives in fast-paced environments, loves communication and strategy, takes ownership naturally, and genuinely enjoys helping businesses grow.
This is not a passive coordination role. You will think strategically, lead conversations confidently, proactively identify opportunities, solve problems quickly, and communicate exceptionally well. You’ll stay deeply immersed in social media trends, platform updates, consumer behaviour, and digital culture—genuinely loving social media, content, branding, and online storytelling.
What You’ll Be Responsible For
Client Strategy & Relationship Management
Serve as the primary point of contact for assigned clients and lead regular strategic partnership meetings. Build strong client relationships through proactive communication and trust. Understand each client’s business goals, services, market, and brand voice. Anticipate client needs and identify opportunities before clients ask. Provide strategic recommendations based on analytics, trends, and business goals.
Content Strategy & Oversight
Develop customized monthly content strategies and calendars. Collaborate closely with content creators and video editors. Review content for brand alignment, strategic direction, quality, accuracy, voice consistency, and relevance to the client’s industry. Ensure content is curated intentionally for each client, not templated.
Client Communication
Maintain prompt, thoughtful, and professional communication. Respond to client emails within one business day. Use the appropriate communication channel intentionally. Handle client concerns confidently and proactively. Create a personalized, high-touch experience for every client.
Analytics & Strategic Reporting
Deliver regular analytics reporting with strategic insights. Explain why content performed well or poorly. Identify trends, opportunities, and risks proactively. Use data to refine and improve content strategy continuously.
Team Collaboration & Leadership
Play a critical role in guiding, supporting, and developing the content creators assigned to your accounts. Lead internal strategy meetings with confidence and direction. Provide clear expectations, feedback, and strategic guidance. Review work with a coaching mindset, focusing on both quality and growth. Deliver constructive feedback that is specific, actionable, and respectful.
Growth & Opportunity Development
Proactively identify opportunities to improve client results and visibility. Recommend additional services, strategies, and solutions when they align with client goals. Educate clients on available services and how they can support business growth. Initiate conversations around opportunities instead of waiting for clients to ask.
Adaptability
Social media, marketing, and consumer behaviour are constantly evolving. Success in this role requires someone who embraces change, remains flexible, and approaches new challenges with curiosity. Adapt quickly to changing client needs, platform updates, and industry trends. Stay informed on emerging social media trends and best practices. Participate actively in process improvements.
Skills/Background Needed
Required
Excellent written and verbal communication skills. Strong organisational and time management abilities. Ability to manage multiple clients and moving priorities simultaneously. Strong attention to detail. Ability to take feedback positively and implement quickly. Comfortable leading strategy conversations in client meetings. Tech-savvy and comfortable learning systems and tools quickly. Experience with social media platforms, analytics, and content strategy. Reliable internet and a professional remote work environment. Full-time availability (40 hours per week). Availability during business hours (8am–5pm CST, Monday–Friday).
Preferred
Experience in account management, client success, or social media management. Familiarity with Canva, Google Workspace, or similar tools. Understanding of branding, storytelling, and direct-response marketing. Experience reviewing creative content and giving constructive feedback.
What Makes Someone Great in This Role
You think proactively, not reactively. You ask strategic questions instead of waiting for direction. You build real relationships with clients and communicate with confidence and emotional intelligence. You take ownership of outcomes, catch problems early, bring solutions instead of excuses, and adapt quickly in fast-moving environments. You genuinely care about client success and continuously look for ways to improve accounts and processes. You’re comfortable having growth-focused conversations and discussing marketing investments and strategic recommendations with business owners.
What We Value
Team members who take ownership, communicate openly, embrace growth and change, and bring positive energy. We care deeply about client experience and operate with integrity. We value accountability, collaboration, initiative, and people who are willing to step up and lead. We care far more about ownership, coachability, and attitude than perfection.
Travel Requirements
This role includes occasional work travel throughout the year. You are expected to attend approximately 1–3 required work trips annually, which may include conferences, trade shows, company events, or team retreats. Travel may involve weekends or multi-day events depending on scheduling.
Rate: Competitive entry-level pay, details shared upon application.
Contract Length: Permanent, full-time.
Location: Fully remote—work from anywhere with a reliable internet connection.
Benefits
Fully remote work environment. Flexible scheduling. Collaborative and growth-focused culture. Ongoing coaching and professional development. Opportunity to grow within a fast-moving company. Time off flexibility. Health insurance and retirement benefits.
There is no perfect candidate. If this role excites you, aligns with your strengths, and you are passionate about communication, strategy, client experience, and growth, we encourage you to apply.
Ready to get started? Submit your application below.