We are looking for a friendly, beginner-level Customer Support Agent to help customers through live chat. Full training is provided, so no prior experience is necessary. This is a fully remote work-from-home role.
Roles:
• Answer customer questions and help resolve issues through live chat
• Listen to customer concerns, find the cause of problems, and guide them to a solution
• Work with other teams to pass along complex issues
• Keep clear notes on each customer conversation in the support system
• Share simple reports on customer activity and follow-up actions
• Help customers learn how to use products and features
• Share customer feedback with the team to improve service
Skills/background needed:
• No prior experience required — full training provided
• A high school diploma or equivalent
• Comfortable using a computer and basic Microsoft Office programs
• Clear written communication and a patient, helpful attitude
• Good problem-solving skills and attention to detail
• Able to work independently and manage your time
• Basic computer comfort
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Ongoing
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.