Some support questions take patience and judgment to resolve. We’re looking for someone who can help when the usual fix isn’t enough — and we’ll provide full training so you can get started with no prior experience.
What will I be doing?
• Providing customer support and basic technical help via live chat, ticket system, and phone
• Guiding users through solutions clearly and patiently
• Resolving common account and software issues, like login errors and access questions
• Documenting issues and resolutions accurately in internal systems
• Following established processes to deliver consistent, high-quality support
• Representing client brands with empathy and professionalism
What are the requirements?
• Comfortable diagnosing and resolving common software issues
• Good written communication, including grammar and spelling
• Comfortable moving between multiple software systems
• Fast, reliable internet and a quiet, distraction-free workspace
Work format
Fully remote, work from anywhere. This is a day shift role, 8:00 AM – 4:00 PM Central Time, on a rotating 5-on / 2-off schedule averaging 40 hours per week.
Rate: Competitive entry-level pay, details shared upon application.
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.