We are looking for a friendly, curious person to join our support team as a Help Desk Analyst. This is a fully remote, entry-level role with full training provided, so no prior experience is needed. If you enjoy solving problems and helping people, we would love to hear from you.
Roles:
• Answer support requests and keep track of each case in a ticketing system
• Troubleshoot basic computer and network issues, and walk customers through fixes
• Keep customers updated from the first report through to resolution, and follow up to confirm they are happy
• Test and roll out software updates and fixes
• Work respectfully and professionally with customers and teammates
Skills/background needed:
• Willingness to learn; full training is provided
• Comfort with email, web browsers, and common office software
• Clear written and verbal communication skills
• Good problem-solving and organizational habits
• A high school diploma or equivalent
• Ability to work from home with a reliable internet connection
• Flexible availability, including occasional nights and weekends
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Ongoing, with opportunities for growth and the potential to move into a permanent role.
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.