Overview
We are looking for a friendly, beginner-friendly Customer Support Assistant to join our remote team. In this work-from-home role, you will be the first point of contact for customers, helping them with their printing, signage, and design projects. No prior experience is required — full training is provided, and we welcome anyone eager to learn.
Responsibilities
• Respond to customer questions by phone, email, and chat in a helpful, professional way
• Help customers understand their project needs and prepare simple quotes and order details
• Enter and track orders, coordinating with the team to keep deliveries on time
• Review files for print readiness and flag any issues to customers
• Handle basic troubleshooting and follow-ups to keep customers happy
• Assist with light production and packaging tasks as part of a supportive team
• Handle basic invoicing, paperwork, and delivery arrangements
• Keep your workspace organized and welcoming
Skills/background needed
• A friendly, professional attitude and good communication skills
• Comfort using computers and Microsoft Word, Excel, and Outlook
• Detail-oriented with basic organizational skills
• Willingness to learn — no experience necessary
• A plus: familiarity with design tools like Acrobat, InDesign, Illustrator, or Photoshop
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, ongoing
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.