Location: Remote work worldwide (United States preferred)
Rate: Competitive entry-level pay, details shared upon application.
We are looking for a friendly Help Desk Analyst to support users with everyday technical questions. This is a fully remote, entry-level role with full training provided — no prior experience necessary.
What you’ll do:
– Respond to support requests by phone, email, and chat.
– Help users with common computer, software, and connectivity issues.
– Reset passwords and manage user accounts.
– Document requests in the team’s ticketing system.
– Escalate more complex issues to the right team.
– Keep equipment and inventory records up to date.
What we’re looking for:
– A helpful, patient attitude and good communication skills.
– Comfort using a computer and common office software.
– Willingness to learn troubleshooting basics.
– Ability to stay organized with several tasks at once.
– Any relevant certification is a plus, but not required.
Work format: Fully remote — work from home or anywhere. Full training provided, with opportunities for growth in a supportive team.
Ready to get started? Submit your application below.