Roles: We are looking for a friendly, organized person to help guide a small customer support chat team. This is an entry-level, work-from-home role with full training provided.
What you’ll do:
• Support and coach a team of chat agents in a supportive team environment.
• Help organize training sessions and share simple tips to improve service.
• Monitor chat interactions and give encouraging feedback.
• Help schedule tasks and keep daily operations running smoothly.
• Handle escalated customer questions and complex inquiries.
• Prepare simple reports on team progress and challenges.
Skills/background needed:
• No prior experience required — full training provided.
• Good writing and listening skills.
• Comfortable using basic office software and a CRM system.
• Organized, patient, and able to manage multiple tasks.
• A team player with a positive attitude.
Work format: Fully remote. Work from home or anywhere, with a flexible schedule and a supportive team.
Rate: Competitive entry-level pay, details shared upon application.
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.