Roles: Ecommerce Customer Service Representative
Rate: Competitive entry-level pay, details shared upon application.
Location: Remote work worldwide (United States preferred)
We are looking for a friendly Ecommerce Customer Service Representative to help customers with orders, product questions, returns, and exchanges. This is a fully remote, entry-level role with full training provided. No prior experience is necessary — just a helpful attitude and good communication skills.
What you will do:
• Answer customer questions by phone, email, and live chat in a timely, professional way.
• Help with order status, shipping and delivery issues, returns, refunds, and account questions.
• Share accurate product information and availability.
• Look into concerns such as damaged items, missing packages, and fulfillment errors.
• Keep accurate records in our customer service systems.
• Work with other teams to resolve issues and improve the customer experience.
Skills and background needed:
• A positive, customer-focused attitude.
• Good written and verbal communication skills.
• Comfort using multiple software platforms and learning new systems.
• Basic experience with Microsoft Office is a plus.
• Ability to work independently and as part of a team.
Work from home on a full-time basis, with a regular weekday schedule and opportunities for growth.
Ready to get started? Submit your application below.