Roles: As a Customer Support Specialist, you will help small business owners with payroll and tax questions, acting as their advocate and guiding them through product features so their payroll runs smoothly.
What you’ll do:
• Support customers by email, chat, and phone, resolving payroll and tax questions with care.
• Explain new product features in a clear, friendly way.
• Troubleshoot issues and stay calm in a fast-paced, fully remote environment.
• Build your payroll and tax knowledge to handle more complex questions over time.
• Work with teammates and share customer feedback to improve products.
Skills/background needed: No prior experience is required — full training is provided. A customer-focused attitude, attention to detail, comfort with numbers, and good written and verbal communication are what matter most. Basic familiarity with Google Docs, Google Sheets, and email is helpful. You should be dependable, honest, and a proactive problem solver who works well with others.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, with flexibility for weekend overtime during busy periods.
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.