We are looking for a Customer Support Operations Coordinator to help lead and improve a busy customer support team. This is a beginner-friendly leadership role with full training provided, and no prior experience is required. You will work from home and support a growing team focused on great customer service.
Roles:
• Support the day-to-day strategy and performance of a customer support team
• Help track service levels, customer satisfaction, and team efficiency
• Work with team leaders to align goals and improve results
• Help evaluate new tools and automation to improve support performance
• Assist with forecasting, staffing plans, reporting, and scheduling
• Coach and develop team members in a supportive environment
• Identify process improvements and support continued growth
• Use data to inform decisions and spot opportunities for improvement
Skills/background needed:
• No prior experience required; full training provided
• Comfortable using a computer and basic tools such as spreadsheets and email
• Good communication and organizational skills
• Willingness to learn reporting, planning, and team coordination
• A positive, collaborative attitude and eagerness to grow
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, ongoing
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.