Roles: As a Customer Support Chat Manager, you will lead a friendly remote support team and help them deliver great service through live chat and online channels. This is a beginner-welcome role with full training provided, so no prior management experience is required.
What you’ll do:
• Guide and support a small remote team of chat and customer service agents.
• Help with hiring, onboarding, and coaching teammates.
• Review chat conversations and tickets to keep quality consistent.
• Track simple performance measures and share clear updates.
• Help plan schedules and coverage so customers always get a quick reply.
• Work with other teams on recurring issues and process improvements.
• Build easy-to-follow guides and documentation for the team.
Skills/background needed:
• A friendly, helpful attitude and good written communication.
• Comfort learning new tools and working with a team online.
• Basic comfort with computers and online chat systems.
• Willingness to learn and take initiative.
• No degree or prior experience required; full training is provided.
Contract length: Full-time, ongoing.
Rate: Competitive entry-level pay, details shared upon application.
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.