Roles: We are looking for a Technical Support Representative to join our fully remote team. In this entry-level role, you will help customers resolve technical issues and escalate complex problems to the right teams. Full training is provided, so no prior experience is necessary.
Responsibilities:
• Handle incoming technical questions and escalations from start to finish, including investigation and clear documentation.
• Spot recurring issues and flag potential problems to the wider team with clear evidence and next steps.
• Keep troubleshooting guides and run books up to date from your work.
• Use simple automation and AI-assisted tools to support intake, routing, and summarization.
• Run scheduled checks to catch system issues before customers notice them.
Skills/background needed:
• A willingness to learn troubleshooting across cloud systems, APIs, and networks.
• Comfort using logs and diagnostic data to find answers.
• Strong written and verbal communication skills.
• A curious, problem-solving mindset. No degree or prior experience required — full training provided.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full time, with opportunities for growth.
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.