Role: Service Writer
We are looking for an organized, customer-focused Service Writer to join our remote team. This is an entry-level friendly role with full training provided, so no prior experience is necessary. You will help start service and repair processes, prepare estimates, and support customers throughout their service journey.
What You’ll Do
Assign service jobs to technicians based on skill and availability. Schedule service calls efficiently. Keep customers updated on service status. Review repair orders for accuracy in parts, labor, and materials. Help process warranty claims. Escalate customer concerns to the service manager. Stay current on product and technical knowledge. Take part in team meetings and communications. Build positive relationships with teammates and customers.
What You Bring
A high school diploma or equivalent. Strong attention to detail and time management. Good communication and customer service skills. Basic comfort with Microsoft Office and internet-based tools. Willingness to learn equipment and repair processes. Full training is provided, so a beginner attitude matters more than a long resume.
Work Format
Fully remote. Work from home or work from anywhere. Flexible, supportive team environment with opportunities for growth.
Rate: Competitive entry-level rate, details shared upon application.
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.