Service Writer
We are looking for an organized, customer-focused person to join our remote team as a Service Writer. This is an entry-level role with full training provided, so no prior experience in the industry is needed.
Roles:
• Act as a main point of contact for customers requesting equipment service and repairs.
• Open, manage, and close service work orders, recording customer concerns and equipment details.
• Coordinate with technicians to track repair progress and share updates with customers.
• Prepare service estimates and communicate repair recommendations.
• Help source and order replacement parts, track backorders, and record parts used.
• Assist with preparing and tracking warranty claims and keeping records organized.
• Support invoicing, billing questions, and communication between departments.
• Keep accurate records in the company’s service and inventory systems.
Skills/background needed:
• Strong organizational skills and attention to detail.
• Good written and verbal communication.
• Ability to manage multiple tasks and priorities.
• Customer service skills and a positive, solutions-oriented attitude.
• Comfort using computers, Microsoft Office, and business software.
• Willingness to learn equipment terminology, service processes, and warranty procedures.
Rate: Competitive entry-level rate, details shared upon application.
Contract length: Full-time, ongoing.
Location: Remote work worldwide (United States preferred)
This is a fully remote role with a supportive team, full training, and opportunities for growth.
Ready to get started? Submit your application below.