Service Writer
We are looking for a motivated, organized, and customer-focused Service Writer to join our remote team. In this entry-level role, you will serve as an important connection between customers, drivers, technicians, and shop management while helping coordinate repairs from initial write-up through final invoicing. Full training is provided, so no prior experience is necessary.
Roles:
Greet customers and drivers with professionalism and a positive attitude. Prepare accurate and detailed repair orders, then open, review, update, and close them. Assist with preparing repair estimates and customer invoices. Schedule service appointments and coordinate incoming work. Keep customers informed about repair status, timelines, and updates. Respond to customer questions by phone, email, and text. Prepare and process warranty claims and maintain accurate service documentation. Work closely with maintenance leadership to keep work flowing efficiently.
Rate: Competitive entry-level rate, details shared upon application.
Contract length: Full-time, ongoing.
Skills/background needed: Excellent customer service and communication skills. Strong organizational skills and attention to detail. Ability to manage multiple priorities. Basic computer skills. A self-starter who can work independently and as part of a team.
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.