We’re looking for a Service Writer to join our team in a fully remote role. You’ll be the main point of contact between customers, our sales team, and technicians, helping to keep service operations running smoothly.
What You’ll Do:
Greet customers and listen carefully to understand their equipment needs. Take detailed notes and create clear repair orders that technicians can follow. Answer customer calls, schedule appointments, and provide cost estimates for parts and labor. Keep customers informed about job progress and any changes to their repair timeline. Update work orders in our system with accurate information about hours worked, parts used, and technician notes. Check warranty eligibility and help submit warranty claims. Review finished work to ensure accuracy before customers pay and take their equipment home. Work with our Service Manager and technicians to prioritize jobs and schedule work efficiently. Coordinate with our parts team to confirm availability of components.
What We’re Looking For:
High school diploma or GED required. Any background in customer service, administrative support, or equipment repair is helpful but not essential—we provide full training. A valid driver’s license is required. Experience with heavy equipment or automotive work is a bonus but not necessary to apply.
Work Style:
This is a fully remote role. You’ll use standard office software, email, and a work order management system. Training and ongoing support are provided.
Rate: Competitive entry-level pay, details shared upon application.
Location: Remote work worldwide (English speaking preferred)
Ready to get started? Submit your application below.