This is a full-time position.
We are currently accepting applications for a Service Writer to join our team. The primary job responsibilities for this position include supporting service centers and mechanics by providing excellent customer service, producing quotes in a timely manner, and communicating service information clearly to customers. This position is also responsible for maintaining accurate records, tracking parts orders, and staying in constant contact with customers throughout repair processes.
Primary Responsibilities
Provide excellent customer service to all customers and staff by modeling helpful, professional behavior during every interaction
Provide administrative support for mechanics and help maintain an efficient service shop with high customer satisfaction
Become familiar and proficient with the computer systems used for service and parts management
Assist in diagnosing problems and accurately describe them on work orders
Clearly communicate to customers the estimated costs and completion times of work, and suggest additional services when appropriate
Set realistic customer expectations by only making commitments that can be met
Identify correct parts for work orders, submit purchase requests, receive parts shipments, and document all parts transactions
Assign work orders to mechanics based on skill level and availability
Review work in progress to ensure quality and timely completion
Occasionally assist mechanics when they encounter difficulties
Notify customers promptly of any changes, delays, or additional work needed
Perform cashier functions and forward necessary paperwork to the accounting department
Maintain organized records of all customer payments, warranty work, work orders, and related documents to ensure compliance
Handle customer complaints with empathy and a positive attitude, paying special attention to repeat issues and working to resolve them
Attend assigned training programs and maintain current technical knowledge
Perform other duties as assigned
Skills/Background Needed
No prior experience required. Full training will be provided. We’re looking for someone with strong customer service skills, attention to detail, and the ability to work well with a team. Comfort with basic computer systems and a willingness to learn new software is helpful. You should be organized, reliable, and able to manage multiple tasks at once.
Rate
Competitive entry-level pay, details shared upon application.
Contract Length
Full-time, ongoing position
Location
On-site, local position available.
Ready to get started? Submit your application below.