We’re looking for a Service Writer to join our team in a fully remote role. You’ll be the communication hub between customers and our service team, handling inquiries, scheduling, and documentation. No prior experience is necessary—we provide full training.
What You’ll Do:
• Greet and consult with customers about their service needs
• Open and close work orders with detailed information
• Schedule appointments and manage the service calendar
• Record and report work hours and related documentation
• Handle phone support for the service department
• Assist with customer complaint resolution
• Support technicians with job diagnosis and repair coordination
• Manage warranty documentation and paperwork
• Communicate with the parts department on orders and repairs
• Keep management informed of customer and technical issues
Skills/background needed:
• High school diploma or equivalent preferred, but not required
• Ability to multitask and communicate clearly
• Comfort with basic computer systems and documentation
• Customer service mindset
• No experience required—training provided
Contract length:
Ongoing
Rate:
Competitive entry-level pay, details shared upon application
Location:
Remote work worldwide (English speaking preferred)
Ready to get started? Submit your application below.