We are looking for a Service Desk Team Coordinator to help guide a friendly technical support team during weekend and evening hours. This is a great entry-point into team leadership, and no prior management experience is required – full training is provided.
Roles:
Support and coach a small team of support associates, helping them stay on track and grow in their roles. Act as the first point of contact for urgent technical issues and help coordinate a quick resolution. Keep an eye on basic service metrics like response times and customer satisfaction. Share clear handoff notes with other shifts so nothing gets lost. Help maintain up-to-date guides and troubleshooting notes for the team. Communicate openly with other teams and store leaders to keep priorities aligned.
Skills/background needed:
No prior experience necessary – we provide full training. A willingness to learn, good communication skills, and a helpful attitude are what matter most. Comfort using a computer and basic software is helpful. A high school diploma or equivalent is welcome but not required.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Flexible, with potential to move into a longer-term role.
Location: Remote work worldwide (United States preferred)
This role is fully remote and includes weekend and evening shifts. Opportunities for growth and a supportive team environment are part of the package.
Ready to get started? Submit your application below.