Overview: We are looking for a Service Desk Analyst to join our remote support team. This is a beginner-friendly role with full training provided — no prior experience required. You will help customers with basic technical questions by chat, email, and phone, and learn the rest on the job.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Fixed-term, with the chance to grow into a longer role.
What you will do:
Respond to incoming service requests via chat, email, and phone in a friendly, professional way. Log and categorize requests in the ticketing system with clear notes. Perform basic troubleshooting for common hardware, software, and network issues. Escalate complex problems to the wider support team when needed. Use and add to the team knowledge base so common issues get resolved faster. Follow up with customers to confirm their issue is resolved. Keep clear records of solutions and procedures.
Skills/background needed:
High school diploma or equivalent. A genuine interest in technology and helping people. Basic familiarity with computers and common software is helpful, but full training is provided. Good written and verbal communication. A patient, problem-solving attitude and a willingness to learn. No degree or certification required.
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.