About the Role
This is a fully remote position supporting technology communications and stakeholder engagement within a forward-thinking IT organization. You will work as an individual contributor helping translate complex technology information into clear, actionable knowledge for customers, stakeholders, leadership, and technical teams.
Unlike traditional communications roles focused on marketing or public relations, this position is embedded within the IT function and directly supports the successful delivery, adoption, and operational effectiveness of enterprise technology services and initiatives.
Key Responsibilities
Technical Analysis & Communications
Analyze technical and operational information and translate it into clear communications for both technical and non-technical audiences. Assess stakeholder needs and recommend appropriate communication strategies. Develop communication plans supporting technology implementations, system changes, and organizational initiatives. Coordinate communication activities across leadership, project teams, and business stakeholders.
Project Coordination & Implementation Support
Coordinate communication workstreams for technology projects and system implementations. Develop and maintain communication plans, timelines, stakeholder lists, and deliverable trackers. Support readiness planning by identifying stakeholder groups, communication needs, and training requirements. Participate in project meetings to gather information and coordinate communication activities.
Knowledge Management & Documentation
Create and maintain technical documentation, knowledge articles, user guides, FAQs, presentations, and operational procedures. Build and maintain knowledge repositories and collaboration platforms. Partner with technical experts to ensure accuracy and alignment with standards.
Change Management & Adoption
Support change management activities associated with technology implementations and service changes. Develop user-facing educational resources, job aids, and onboarding content. Identify adoption challenges and recommend strategies to improve stakeholder readiness.
Process Improvement
Analyze communication gaps and adoption barriers. Use feedback and engagement data to evaluate communication effectiveness. Recommend improvements to content, timing, and stakeholder engagement approaches. Support continuous improvement of communication workflows and practices.
Digital Content Management
Maintain technology-related digital communication channels and knowledge resources. Coordinate content publishing schedules. Ensure consistency and accuracy of content across platforms.
Skills & Background Needed: Bachelor’s degree in Information Technology, Communications, Technical Writing, Journalism, Business, or related field. At least five years of relevant experience supporting technology communications, organizational change, knowledge management, stakeholder engagement, or enterprise projects. Strong written and verbal communication skills. Ability to understand and explain complex technical concepts to diverse audiences. Experience coordinating projects and managing multiple priorities. Proficiency with Microsoft 365 applications, SharePoint, and Teams. Problem-solving skills and attention to detail. Experience with content management tools like Canva, Google Docs, or Microsoft Word is a plus.
Preferred Experience: Background in healthcare technology or digital transformation environments. Experience supporting technology implementations or system upgrades. Knowledge of change management principles and user adoption strategies. Experience analyzing stakeholder feedback and engagement metrics. Familiarity with enterprise applications, cybersecurity, or data analytics concepts.
What We’re Looking For: Someone who can work independently with minimal supervision and collaborate effectively across teams. Strong organizational skills and the ability to manage multiple deadlines and dependencies. Commitment to accuracy, continuous improvement, and customer service. A willingness to learn and grow within a technology-focused environment.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, permanent role.
Location: Open to applicants worldwide. Fully remote position.
About This Opportunity: This is an entry-level remote position ideal for candidates with foundational experience in technical writing, communications, or IT support who are ready to grow their skills. Full training and support will be provided to help you succeed in translating technology concepts for diverse audiences. You will work with a collaborative team and have opportunities to develop expertise in technology communications, change management, and stakeholder engagement.
Ready to get started? Submit your application below.