About the role
We are looking for a Junior Technical Support Engineer to help customers get the most out of complex technical systems. This is a beginner-friendly, fully remote role with full training provided. You will investigate customer-reported issues, dig into logs and system data, and work with other teams to find long-term fixes.
Responsibilities
• Support hardware and software systems used by customers
• Monitor systems using cloud-based tools and dashboards
• Investigate customer issues and help resolve them
• Review logs, queries, and system metrics to find root causes
• Serve as a support contact for customers and internal teams
• Work with engineering, product, and operations teams
• Create and maintain dashboards, reports, and metrics
• Help train customers and team members
Skills/background needed
• No prior experience required – full training provided
• Comfortable using a computer and learning new tools
• Basic knowledge of command-line tools is a plus
• Familiarity with data queries or dashboards is helpful
• Strong analytical and communication skills
• Willingness to troubleshoot and solve problems
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, ongoing
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.