Roles: As a Junior Customer Contact Center Representative, you will be the friendly first point of contact for customers with questions about their retirement accounts. This is a fully remote, entry-level role with full training provided — no prior experience required.
What you’ll do:
• Help customers with account questions through chat and other written channels.
• Follow service standards and privacy guidelines when handling customer details.
• Listen carefully to each inquiry and take the right next step.
• Keep clear records of customer conversations.
• Work independently and manage your time in a fast-paced setting.
• Stay up to date on account products through ongoing training.
Skills/background needed:
• A high school diploma or equivalent.
• Good written communication and a helpful attitude.
• Ability to multitask and prioritize tasks.
• Comfort learning new systems — full training is provided.
• No prior customer service experience necessary; beginners are welcome.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Flexible, with opportunities for growth.
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.