Overview: We are looking for a beginner-friendly IT Support Technician to help users with computer hardware, software, and everyday technical issues. Full training is provided, so no prior professional experience is required. This is a fully remote role you can do from home.
Roles:
• Answer support requests from users by chat, email, and remote sessions.
• Troubleshoot basic hardware, software, and account access problems.
• Help set up and maintain computers, printers, and related equipment.
• Guide users on common software and answer simple how-to questions.
• Pass more complex issues to senior team members when needed.
Skills/background needed:
• Comfortable using a computer and common office software like Microsoft Word and Excel.
• A patient, helpful manner and clear written communication.
• Willingness to learn troubleshooting basics and follow step-by-step guides.
• Able to manage several requests at once and stay organized.
• No degree or previous IT job required — full training provided.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, ongoing.
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.