We are looking for a friendly and motivated Grocery Store Systems Support Specialist to join our fully remote team. In this entry-level role, you will help grocery store clients set up and use store technology products, and provide patient training and support along the way. No prior experience is needed — full training is provided.
What You’ll Do:
Provide customer support by email, chat, and phone. Learn our products through training and documentation. Build positive relationships with clients. Troubleshoot software issues and report bugs. Keep support records up to date using a CRM system. Coordinate with vendors when extra help is needed.
What You’ll Need:
Strong communication and organizational skills. A willingness to learn and stay open to feedback. Good problem-solving and listening skills. A helpful, hands-on attitude and the ability to work from home.
Nice to Have:
Any experience in a grocery store setting is a bonus, but not required.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time
Skills/background needed: No prior experience necessary; full training provided.
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.