We are looking for a friendly, organised person to join our remote support team as an Entry Level Software Support Specialist. This is a beginner-friendly role with full training provided, so no prior experience is needed. You will work from home and help customers get the most out of our software products.
Roles: Answer customer questions about our software by live chat and email, walk users through simple fixes, and log issues in our support system. Help write clear guides and training notes, keep support information up to date, and share trends with the team so we keep improving.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, ongoing.
Skills/background needed: Comfortable using Windows and common computer settings. Basic knowledge of simple scripting or the willingness to learn. Organised, able to work independently, and good at explaining technical ideas in plain language. Full training is provided, so a positive attitude matters more than a long CV.
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.