Roles: Customer Service Writer
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full time, Monday to Friday.
Location: Remote work worldwide (United States preferred)
We are looking for an organized, friendly person to join our team as a Customer Service Writer. No prior experience is needed – full training is provided, so if you enjoy helping people and keeping things tidy, this could be a great fit.
What you will do:
Be the main point of contact for customers who need service or repairs, working from home by phone and email. Collect details about equipment problems and customer concerns. Create and update service work orders, recording findings, parts used, and repair notes. Follow up on open jobs and let customers know about any delays. Help prepare repair estimates and work closely with technicians and other departments.
Skills/background needed:
Good communication and customer service skills. Strong organization and attention to detail. Ability to juggle several tasks at once. Comfort using phone, email, and basic computer programs. Willingness to learn new software. Basic mechanical interest is a plus, but not required.
This is a fully remote role you can do from anywhere. A supportive team, full training, and opportunities to grow are all part of the package.
Ready to get started? Submit your application below.