Roles: Entry-level customer service team lead supporting a remote client care team. Full training provided, no prior experience needed. You will help resolve client questions, guide team members, and keep daily workflows running smoothly.
What you’ll do: Answer and resolve client inquiries, share clear guidance on accounts and services, and support your team with coaching and best practices. Help distribute tasks, monitor turnaround times, and keep accurate records. Take part in training and quality reviews, and give feedback on new tools and processes as the team grows.
Skills/background needed: High school diploma or equivalent. Strong written and verbal communication. Comfort with Microsoft Word and Excel. Good organization and problem-solving skills. A friendly, encouraging attitude and willingness to learn. No degree or leadership experience required.
Contract length: Ongoing, with the potential to move into a permanent role.
Rate: Competitive entry-level pay, details shared upon application.
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.