We are looking for a friendly, beginner-level chat support specialist to join our fully remote team. No prior experience is needed — full training is provided, and we welcome anyone who enjoys helping people and solving problems.
Roles: Answer customer questions clearly through live chat, troubleshoot common issues, reproduce problems so the technical team can see what happened, write up clear notes, find simple workarounds, and flag patterns in what customers report.
Skills/background needed: Comfortable using a computer and a team chat app. Clear writing, patience with stressed customers, curiosity about why something broke, and good organization. Any customer service or technical exposure is a bonus but not required. A tax background helps but is not essential.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, with a flexible schedule and opportunities for growth.
Location: Remote work worldwide (United States preferred)
This is a work-from-home role with a supportive team environment, full training provided, and room to grow into permanent opportunities. If you are calm under pressure and want to start a career in chat support, we would love to hear from you.
Ready to get started? Submit your application below.