We are looking for a Desktop Support Engineer to help users with their computers and software. You will install, upgrade, and troubleshoot hardware and software systems. If you are comfortable with computers and enjoy helping people, this role is a great fit. Full training is provided, so no prior experience is required.
Responsibilities:
Provide friendly support to users for their desktop and laptop computers. Install, diagnose, repair, and upgrade hardware and equipment to keep workstations running smoothly. Monitor incoming requests and resolve issues promptly. Escalate more complex problems when needed. Diagnose software issues and report hardware problems. Prioritize work based on impact and urgency. Document work notes and track the status of requests. Install and configure new hardware, software, and peripherals. Help with device setup, moves, and changes. Assist with inventory and labelling of devices.
Skills/background needed:
A problem-solving attitude and the ability to give clear instructions. Familiarity with Windows, Mac, or Linux environments is helpful but not required. Comfort with office products and computer peripherals like printers and scanners. Good multitasking skills and a customer-friendly attitude. No minimum qualification required.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Flexible
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.