Overview:
We are looking for a friendly, beginner-friendly Customer Support Specialist to help customers by phone and through support tickets. This is a fully remote, work-from-home role with full training provided, so no prior experience is necessary. You will be the main point of contact for customers, helping them solve common software, access, data, and workflow questions.
Key Responsibilities:
• Respond to customer questions by phone and through support tickets clearly and professionally.
• Diagnose and resolve common software and access issues using set procedures and available guides.
• Help customers with basic software setup, connectivity, and common device troubleshooting.
• Keep accurate ticket records, including troubleshooting steps and resolutions.
• Solve issues at the first point of contact whenever possible and escalate when more help is needed.
• Use and contribute to knowledge articles and troubleshooting guides.
• Communicate with empathy and provide timely updates to customers.
Skills/background needed:
• No prior experience required — full training provided.
• Comfortable communicating by phone and in writing.
• Willing to learn troubleshooting steps and follow clear procedures.
• Basic comfort with computers and software applications.
• Organized, patient, and able to handle several tasks at once.
• Able to work independently and as part of a team.
Contract length:
Ongoing, with full training provided.
Rate:
Competitive entry-level pay, details shared upon application.
Location:
Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.