Position Overview
Join our customer support services team in a fully remote, entry-level role. You will receive full training to help the public with a range of services, cross-train across several units, and handle sensitive information with confidentiality and care. No prior experience is necessary – we provide complete onboarding and ongoing support.
Key Responsibilities
• Learn to support customers with a variety of services through our team chat app and other channels.
• Cross-train across areas such as walk-in support, a service center, document authentication, and administrative rules.
• Help review and suggest updates to online FAQs and website content, and take part in user acceptance testing.
• Keep sensitive personal information confidential in line with all policies.
Required Qualifications
• No prior experience required – full training provided.
• A basic comfort with computers and online tools is helpful.
• Willingness to work independently and as part of a team.
Preferred Qualifications
• Familiarity with Microsoft Word and Microsoft Excel.
• Strong communication and de-escalation skills.
• Experience with filing, data entry, or assisting customers online.
Benefits
• Flexible remote work options and schedules.
• Generous paid time off and holidays.
• Training and growth opportunities.
• Health, dental, and retirement benefits.
• Supportive, team-focused environment.
Rate: Competitive entry-level pay, details shared upon application.
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.