Roles: We are looking for a Customer Service Manager to oversee order processing and customer inquiries in a fully remote, work-from-home setting. This is an entry-level role with full training provided, and no prior experience is required.
What you will do:
• Manage incoming orders, making sure they are processed accurately and on time.
• Monitor incoming and outgoing messages for accuracy and professionalism.
• Support customer inquiries and special requests, helping resolve each one fully.
• Keep customer account notes up to date in our system.
• Help resolve customer complaints about billing or delivery.
• Look into disputes and follow up until the customer is properly taken care of.
• Stay organized so no order, request, or inquiry gets overlooked.
• Identify the cause of problems and help guide the team toward a clear solution.
Skills/background needed:
• Strong organization and time management.
• Good eye for detail and follow-through.
• Comfortable adapting to different situations.
• Clear communication and people skills.
• A willingness to learn – full training is provided and no prior experience is necessary.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, with opportunities for growth.
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.