Overview
We are looking for friendly, beginner-level people to join our remote customer service team as Call Center Representatives. You will help residents by answering questions, logging requests, and making sure concerns are handled quickly and accurately. Full training is provided, so no prior call center experience is needed.
Responsibilities:
Answer incoming calls and respond to resident requests in a polite, professional manner. Enter maintenance requests and information into computer systems accurately. Follow up on messages and ensure all requests are handled in a timely way. Contact emergency services when urgent situations arise, following set procedures. Help with routine administrative and computer tasks, email replies, and data entry. Take part in call coaching and training sessions to keep improving your skills.
Skills/background needed:
High school diploma or equivalent. Some customer service experience is helpful but not required. Comfortable with a flexible schedule that may include evenings or weekends. Good computer skills, including Microsoft Word, Excel, and Outlook, and basic typing ability. Strong listening and communication skills with a willingness to help people. Training is provided to help you succeed.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full time, ongoing.
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.