Position Overview
We are looking for a Client Support Specialist to be the main point of contact for a set of client accounts. You will help with questions, requests, and account issues, and work with internal teams to keep accounts accurate and clients happy. This role suits someone who enjoys both talking with people and working with data. No prior experience is necessary — full training is provided.
Key Responsibilities
• Support a set of client accounts as the main contact for questions and issue resolution.
• Build strong client relationships through friendly, proactive communication and follow-up.
• Research and help resolve account discrepancies, payment variances, and account maintenance requests.
• Review and check account information across multiple systems to make sure it is accurate.
• Prepare and share routine client reports on account activity and performance.
• Spot trends or data concerns and work with internal teams to investigate them.
• Join regular client meetings to review open items and reporting results.
• Keep clear notes of client interactions and issue resolutions.
Skills/background needed
• Comfortable communicating clearly with clients and teammates.
• Good attention to detail and a willingness to investigate account issues.
• Able to prioritize several requests and manage deadlines with support.
• Basic comfort with Microsoft Office, including Excel.
• A desire to learn — no degree and no prior experience required.
Work format
This is a fully remote role. You can work from home or from anywhere, with a supportive team and full training provided.
Rate: Competitive entry-level pay, details shared upon application.
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.