Role: Client Success Support Specialist
We are looking for a friendly, patient communicator to join our client success team. In this work-from-home role, you will be the main point of contact for people who reach out with questions and concerns, helping them get accurate information and clear solutions. Full training is provided, so no prior experience is required.
What You Will Do
Handle inbound and outbound calls, listening carefully and responding with empathy and patience. Document each interaction accurately in our support software. Resolve complaints professionally and escalate complex issues to leadership when needed. Follow established procedures and scripts, and manage your time to meet service targets. You may also respond to inbound text messages using a texting application as needed.
Skills/background needed: Effective verbal and written communication, active listening, a strong customer service attitude, comfort using computer systems, and the ability to stay calm with difficult conversations. Prior call center or customer service experience is a plus but not required. Conversational Spanish, Chinese, Hindi, Korean, Vietnamese, Punjabi, or Bengali is helpful but not required.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Seasonal, with potential to extend. Hours vary based on demand, with at least 20 hours per week and up to 40 during busy periods. Shifts fall within standard daytime and early evening hours, and weekend hours may be added during peak times.
Work format: Fully remote. You will need your own computer or tablet and a reliable internet connection.
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.