Location: Remote work worldwide (United States preferred)
We are looking for a friendly, organised Client Success Manager to be the main point of contact for our clients. This is a beginner-friendly remote role with full training provided. If you enjoy helping people and solving problems, this could be a great fit.
What You’ll Do:
Serve as the daily point of contact for a group of clients and build strong relationships. Monitor shipments in transit and coordinate with carriers to prevent delays. Resolve delivery issues, temperature concerns, and claims quickly with the wider team. Coach a small team of client support representatives. Guide new clients through setup and communication steps. Run regular performance reviews and track on-time delivery. Support account retention and look for growth opportunities. Work with sales, procurement, and accounting teams to keep service levels aligned.
Skills/background needed:
No prior experience required – full training is provided. A calm, clear communicator who stays composed under pressure. Comfortable with basic spreadsheet and CRM tools. Willingness to learn and a positive, collaborative attitude.
Rate: Competitive entry-level pay, details shared upon application.
Work format: Fully remote – work from home or anywhere. Flexible schedule with opportunities for growth in a supportive team environment.
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.