Job Summary
We are looking for a friendly, organised Customer Experience Manager to be the main point of contact for a group of customer accounts. This is a fully remote, entry-level role with full training provided – no prior experience necessary. You will help customers from their first order through to delivery, coordinate projects, solve problems, and look for ways to grow relationships over time. If you enjoy helping people and staying organised, this could be a great fit.
Roles:
Serve as the primary contact for assigned customer accounts, from order receipt through on-time delivery. Manage orders and reorders, and keep clear open-order reports. Coordinate customer projects with internal teams. Collect and share customer forecasts, and flag any supply risks. Lead regular customer meetings and business reviews, and keep customers updated on order status and service issues. Track account performance and identify growth opportunities. Keep opportunity notes in the CRM system. Help prepare periodic business reviews. Mentor junior team members as needed.
Skills/background needed:
No prior experience required – full training is provided. Comfort with numbers and basic spreadsheets (Microsoft Excel) is helpful. Good verbal and written communication skills. Ability to stay organised and manage multiple priorities. Comfort using a CRM system and order management tools. Willingness to learn and a friendly, helpful attitude.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full time or part time, flexible schedule.
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.