We’re looking for a friendly Contact Center Agent to support customers who attend live events. This is a remote, part-time role with full training provided, so no prior experience is needed – just a positive attitude and a willingness to learn.
What you’ll be doing:
• Listen to customers, clarify their needs, and help solve issues by researching problems and offering clear solutions.
• Chat, email, and talk with customers across multiple channels while keeping notes organized in a CRM system.
• Follow ticketing policies and procedures and support customers with accessibility needs.
• Work with other teams to find win-win answers for customers and clients.
• Take on other duties as assigned.
What we’re looking for:
• No experience necessary – we provide full training.
• Strong communication skills, both written and spoken.
• Organized, detail-oriented, and calm in a changing environment.
• Comfortable switching between chat, email, and phone.
• A positive, customer-focused attitude.
Work format: Fully remote; part-time schedule. Training and opportunities for growth are provided.
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.