Location: Remote work worldwide (United States preferred)
We are a fast-growing pet care brand looking for a friendly, organized Customer Operations Coordinator to support our wholesale partners. This is an entry-level remote role with full training provided — no prior experience necessary. If you enjoy helping people, staying organized, and working through details, this could be a great fit.
Roles:
• Serve as a friendly point of contact for wholesale customers by email.
• Respond to order questions, share status updates, and send requested documents.
• Review incoming orders for accuracy and flag anything that needs attention.
• Coordinate with the warehouse team on order changes and special requests.
• Look into customer disputes, gather supporting records, and help resolve them.
• Keep clear, organized records of requests, changes, and resolutions.
• Follow up on open items so nothing gets lost and take ownership through resolution.
Skills/background needed:
• No prior experience required — full training provided.
• Strong written communication skills and a professional tone.
• Good attention to detail and comfort keeping a busy inbox organized.
• Willingness to learn new software; familiarity with Excel or Google Sheets helps.
• Friendly, dependable, and able to shift priorities when urgent requests come in.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Ongoing
This role is fully remote — work from home or anywhere you like. We offer a supportive team environment and opportunities for growth.
Ready to get started? Submit your application below.