Roles: Customer Experience Strategist
We are looking for a friendly, organized person to join us as a Customer Experience Strategist. This is a fully remote, entry-level role with full training provided, so no prior experience is needed. You will help shape how customers feel about their experience through online chat and written messages, working from home and supporting people in a clear, helpful way.
What you will do:
Respond to customer questions through live chat and written messages. Listen carefully, gather feedback, and suggest simple improvements to the customer journey. Keep accurate notes in Google Docs and Google Sheets. Work with a supportive team using a team chat app to share ideas and solve problems together.
Skills/background needed:
No prior experience or degree required. Clear written communication and a helpful attitude matter most. Comfort using basic online tools is a plus, and full training is provided. You should be able to work independently from home and stay organized.
Contract length: Flexible, with potential to move into a longer-term role.
Rate: Competitive entry-level pay, details shared upon application.
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.