Roles: Entry-level technical support chat specialist, helping customers solve product issues through written chat and remote support.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, 16-week placement with potential for ongoing work.
Skills/background needed: No prior experience required. Full training is provided. You should be comfortable with basic computer use, have strong written communication skills, and be eager to learn. Familiarity with Windows or Linux helps, but we will teach you everything you need.
Location: Remote work worldwide (United States preferred)
As a remote technical support chat specialist, you will be the first point of contact for customers who need help with software products. You will use a team chat app and a CRM system to track conversations, solve problems, and share solutions. This is a fully remote, work-from-home role with a flexible schedule and a supportive team environment.
Your day-to-day work will include:
• Responding to customer questions and technical issues through written chat.
• Troubleshooting basic problems and guiding customers to solutions.
• Creating and updating help articles so others can learn from your work.
• Working with team members to improve products and processes.
• Participating in training sessions and learning from experienced colleagues.
We welcome applicants from all backgrounds. If you are curious, patient, and enjoy helping people, this entry-level role could be a great start for you.
Ready to get started? Submit your application below.