We are looking for a Customer Success Manager to guide customers through onboarding, changes, and ongoing improvements. This is a fully remote, entry-level role with full training provided — no prior experience required.
Roles:
Welcome new customers and support them through onboarding, go-live readiness, and adoption of digital tools. Serve as the friendly point of contact for questions, concerns, and escalations, coordinating communication and follow-through. Monitor customer usage and spot recurring issues before they grow. Work with technical teams to resolve data, configuration, and integration problems. Help plan and test system changes and new features. Create simple training guides and readiness checklists. Run regular check-ins and turn feedback into clear improvement actions. Keep customer profiles, access details, and change history up to date.
Skills/background needed:
Comfortable working with people and staying organised. Clear written and verbal communication. Basic computer skills and willingness to learn new systems. Interest in customer support or operations is a plus, but full training is provided. A degree or equivalent practical experience is welcome but not required.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Permanent, full-time.
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.