About the role
We are looking for a friendly, enthusiastic person to join our customer care team. In this work-from-home role, you will help homeowners with their questions and service requests, making sure every person feels heard and supported. Full training is provided, so no prior experience is needed.
Responsibilities
Respond to homeowner questions by phone, email, and text in a timely and professional way. Review service requests and confirm what is covered. Follow up with homeowners and service partners to make sure repairs are completed and customers are satisfied. Keep accurate records in our customer care system. Schedule service partners for repair visits. Perform minor home repairs and adjustments when needed. Work closely with sales and construction team members to deliver a quality experience.
Skills and background needed
High school diploma or equivalent is a plus, but not required. Strong communication and interpersonal skills. General knowledge of customer service or home repair is helpful. Ability to prioritize tasks and deliver timely results. Full training provided for the right person.
Rate: Competitive entry-level pay, details shared upon application.
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.