Roles: Customer Support Engineer
We are looking for a Customer Support Engineer to join a growing technical support team. This is an entry-level role with full training provided, welcoming candidates with little or no prior professional experience who enjoy solving problems and helping customers. You will be a friendly first point of contact for customers, helping them resolve technical issues and escalating more complex matters to the wider team.
What you will do:
– Respond to customer support requests by chat and email, working through issues patiently to a resolution.
– Build trusting relationships with customers through clear, friendly communication.
– Track open issues, follow up on outstanding items, and keep customers updated.
– Escalate complex technical problems to the wider team with clear detail.
– Support everyday technical operations and help customers get the most from products.
Skills/background needed:
– Comfortable using a computer and working from home.
– Good written communication and a helpful, problem-solving attitude.
– Ability to manage your own time with changing priorities.
– Willingness to learn; full training is provided and no degree is required.
Work format: Fully remote — work from home or anywhere.
Rate: Competitive entry-level pay, details shared upon application.
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.